Shipping policy

Packaging and Delivery

All purchases are packed in poly white bags with the sender stated as Buy it all Online  and not Kluxe Hair Australia. Credit Card charges will also appear as Buy it all Online,  this is done to ensure your privacy. A tax invoice will accompany the parcel or be emailed to you.

Domestic Delivery

Our primary freight carrier for purchases inside Australia is Austpost E-parcel. This is a door to door service including delivery to Post Office Boxes and has full internet tracking. In situations where nobody is available to sign for the parcel a card will be left at the address with the details of the nearest Post Office where the parcel will be left to collect at your convenience (when collecting please provide the card left by the driver and adequate id)

Delivery within Australia normally takes approximately one to three working days depending on the location and within the delivery network.

International Delivery

Kluxe Hair Australia uses a Courier Service for International deliveries. This is a Door to Door courier service with full internet tracking, however they do not deliver to a P O Box. All deliveries via Courier call for a signature on delivery. If you require your parcel to be sent to a PO BOX please contact us via email sales@kluxe.com.au.  However dispatching your purchase via International Postal Service can take up to 7 working days and generally has  internet based tracking service.

An invoice for your purchase will be emailed or may accompany your goods, and conforming to Australian Taxation Laws your invoice will be dispatched in Australian Dollars as your transaction was completed in Australia Dollars.

Kluxe Hair Australia has no control over parcels being opened for customs inspections or any customs duties/taxes charged to you as the receiver.

Delivery is via Express Courier Service and normally takes 4 -7 working days with full traceability.

Shipping Costs

Destination Cost of 1st Item Additional items
Australia 1 $11 – $16.502 $0.00
New Zealand $30.00 $7.50
Most Other Countries 2 $50.00 $10.00
Remote European Locations3 $60.00 $10.00

 

We provide Free Standard Shipping on all retail orders over AUD$250 within Australia.

Express Shipping for Australian Orders can be selected during checkout for a small additional fee.

Some other Countries may incur higher charges.  If your Country is not listed, please Contact Us and we will provide a quote.

Special Orders

In case you are looking for a particular piece that you cannot find on our website, Kluxe Hair Australia may be able to specially order a piece for you. It may take up to 6 business days. A 30% Deposit is required initially and the balance payable when the item is ready to be dispatched.